Your privacy is important to us. This Privacy Policy outlines how Carter’s Healing Hands, LLC collects, uses, and protects the personal information you provide when using our Website.

1. Information We Collect

We may collect the following types of information when you interact with our Website:

  • Personal Information: such as your name, email address, phone number, and mailing address when you submit forms or contact us.

  • Usage Data: including your IP address, browser type, pages visited, time spent on pages, and referring website.

  • Cookies: We may use cookies to improve your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries or requests.

  • Provide information about our programs and services.

  • Improve our Website and services.

  • Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Third-Party Services

We may use third-party service providers (e.g., email marketing platforms, analytics providers) to help operate our Website or communicate with you. These third parties are contractually bound to keep your information secure and confidential.

4. Security

We implement reasonable security measures to protect your personal data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

If you are a resident of Maryland or another U.S. state with specific privacy rights, you may:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data, subject to legal obligations.

  • Opt out of receiving marketing communications.

To exercise these rights, please contact us at:
📧 info@chhhealthcareer.com

6. Billing and Payment Privacy Policy

At Carter’s Healing Hands, we value and respect your privacy—especially when it comes to sensitive billing and financial information. This Billing and Payment Privacy Policy outlines how we collect, use, store, and protect your payment-related data.

a. Information We Collect

When you make a payment or enroll in a program, we may collect:

  • Full name

  • Billing address

  • Email and phone number

  • Payment method details (e.g., credit/debit card number, expiration date, bank account info)

  • Transaction history and payment status

Note: We do not collect or store full credit card numbers on our servers. All sensitive payment data is handled through secure, third-party payment gateways.

b. How We Use Your Billing Information

Your billing information is used solely for:

  • Processing tuition payments and program-related fees

  • Managing payment plans and sending invoices

  • Handling refunds and financial communications

  • Maintaining financial records in accordance with accounting and tax laws

Your billing data will never be sold or shared with third parties for marketing purposes.

c. Third-Party Payment Processors

All online payments are processed through reputable, PCI-DSS-compliant third-party processors. We only share the minimum data necessary to complete your transaction securely.

d. Security Measures

We implement industry-standard safeguards to protect your billing data, including:

  • Secure Socket Layer (SSL) encryption

  • Access controls on financial records

  • Regular system audits and payment process reviews

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute protection.

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about our privacy practices, please contact:

Carter’s Healing Hands
📞 443-602-0905
📧 info@chhhealthcareer.com